DATA PROTECTION PRINCIPLES

Tweedle & Pip Ltd will comply with data protection law. Personal information we hold about you will be:

• Used lawfully, fairly and in a transparent way
• Collected only for reasons that we have explained to you when you signed up
• Accurate and kept up to date
• Kept only as long as necessary for the reasons we have told you about
• Kept securely
• We use your personal information to reply to you or to keep you updated about new menus, restaurants, offers and stores
• We will only contact you with your consent
• We will not pass your information to any third parties unless we comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation

WHY WE COLLECT YOUR INFORMATION

• Processing your payments.
• Crime/fraud prevention and prosecution of offenders.
• Processing your requests and registering your bookings.
• Processing and following up on feedback or enquiries.
• Personalising our services to suit your requirements.

We also retain data for statistical analysis for the purposes of monitoring sales, bookings, consumer demographics, and guest feedback and website activity. These statistics however will not include information that can be used to identify and will never be passed on to third parties. Tweedle & Pip Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We do not sell, rent or exchange your personal information with any third party for commercial reasons. In certain circumstances, we are required to process your personal data. This applies, for example, where you register with us, or make a reservation or booking, or provide feedback, or place enquiries. We will need your personal data in order to provide our services to you, and if you do not provide your data, you may not have access to our services.

WHAT ARE YOUR RIGHTS?

All our customers have the right to obtain confirmation that your data is being processed and access to your personal data. You also have rights to change and erase. For more information and for a full list of rights please visit The Information Commissioner’s Office: https://ico.org.uk/for-the-public/

You can make a request by email to hello@fidocoffee.com, in writing to The Directors, Fido, 186-188 Kings Road, Cardiff, CF11 9DF or in person, visiting our Café.

RIGHT TO OPT OUT

You may, opt out of receiving communications from us at any time. Each time we send you communications we give you the opportunity to opt-out of any email to which you have subscribed. Each email we send will have the unsubscribe button at the bottom as well as statement of origin reminding you where you signed up to our newsletter.

YOUR INFORMATION

You may give us information about yourself by communicating with us directly or by email. This includes information you provide when you create an account, book a reservation, join our mailing list, update your profile information, participate in Social Media, enter a promotion or survey and when you have a question or report a problem with our Cafe. The information you give us may include without limitation the following:

• Contact details including your name, email address and phone number;
• Personal details including gender, date of birth, age and country of residency;
• Credit or debit card or other payment information; or
• Purchase and reservation history.

You may choose to log in or access the Cafe using Social Media. By doing this, you are asking the Social Media site to send us certain information from your account or profile, and you authorize us to collect, store and use in accordance with this Privacy Policy any and all information available to us through these interfaces.

HOW LONG WILL WE KEEP YOUR INFORMATION?

We will retain your personal information no longer than is necessary for the reason we obtained it in the first place. Data that is no longer needed will be securely deleted. Data retention periods: If you don’t engage with our emails or make a booking with us we will delete you from our records within 1 year of signing up to our newsletter.

CHANGES OF DATA

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes or you wish to change your mailing preferences or opt out.

USE OF COOKIES

In the event that you use our website to book a reservation or buy products, we must put a cookie onto your computer. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. These cookies are deleted as soon as you leave our site.

SECURING YOUR INFORMATIONS

All personal information you provide to us is stored on secure servers. Some of these servers may be located outside of the European Economic Area (EEA). We will ensure that your personal information is held subject to suitable contractual provisions and administrative, technical and physical security measures to protect it from authorised access and use. Please note, however, that whilst we will use all reasonable efforts to safeguard your personal information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred over the internet.